RESCU Aid Process
How Does All This Work?
Once we receive your Medical Aid Form and accompanying documentation ... what happens next?
The RESCU Foundation is fully dedicated to protecting your privacy. We carefully balance HIPAA privacy laws and charity regulations and treat confidentiality with the highest priority. While we help you navigate the medical system, and carefully document the process, your private information is protected from all others, and your case is only discussed during the course of official Medical Aid Panel work. We treat every client as an important part of our great community, and work hard for the best possible outcome. Through it all, Confidentiality is paramount.
When RESCU receives a Medical Aid Request form, it is assigned a case number and considered officially opened. Aid Intake will call the client to confirm the information received is complete and will schedule it for inclusion in one of the two Medical Aid Panel meetings per month. They will prepare the case notes and represent the client’s information for the Aid Panel.
The Medical Aid Panel consists of five veteran Board and staff members who meet to evaluate the medical need, eligibility, and choose the best way to proceed. This may include advocacy, mentoring, partnership programs, and financial assistance. Some cases have no complexities and are able to be fully processed with only one discussion, but many have elements that need longer attention. Those cases remain open and are assigned to RESCU Advocacy.
The RESCU Case Manager then contacts the client to share the the Medical Aid Panel’s decision and provide any other information needed. For the cases that remain open, this call will outline next steps, establish a relationship with a RESCU Advocate, and determine how much the client is able to be involved in the negotiating process. Our most sucessful billing negotiations occur when there is regular communication between the client and the RESCU Advocate. If a lengthy period of time passes with no contact, the RESCU Advocate will make another call to check in–a Wellness Call. Once a bill is eliminated or negotiated down, the case is assigned another visit with the Medical Aid Panel, and this time, it is one of the simple ones.
After a case is closed, A RESCU Representative will reach out once again, to make sure all is well, and request the client answer a short satisfaction survey. At this point our clients are usually very happy, and we hope they will Share their Story, to help RESCU Spread the Word about our work, our mission, and our impact.
RESCU cares. Pledged to the Health of the Company